Frequently Asked Questions
Everything you need to know about our premium culinary tools and services.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy for cookware sets?
We offer a 30-day return policy for unused items in their original packaging. Please note that a restocking fee may apply to large cookware sets, and return shipping is the responsibility of the customer unless the product is defective.
Does Viking Culinary offer a warranty on its products?
Yes, most of our professional-grade cookware and cutlery come with a limited lifetime warranty against manufacturing defects. Specific warranty periods for small appliances may vary.
Are your non-stick coatings PFOA-free?
Absolutely. All Viking Culinary non-stick products are manufactured without PFOA to ensure a safe and healthy cooking environment for you and your family.
How can I track the status of my shipment?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.